Building a More
Connected Team
Reviewing the impact of employee communications and where we see opportunity ahead.
From onboarding to everyday recognition, these are the moments helping Suvidanos stay informed, supported, and connected.
Celebrate
The personal moments that make team members feel seen.
- BirthdaysA personal touchpoint so no team member is missed on their day.
- Work AnniversariesMilestone recognition that celebrates tenure and pride.
Welcome
Helping new team members ramp up with confidence.
- OnboardingA structured first-90-days journey delivered at the right cadence.
- Manager CoachingLeader guidance so managers can welcome and coach with confidence.
Support
Practical help when team members need it.
- BenefitsYear-round education that drives real utilization.
- Open EnrollmentA guided seasonal experience for confident elections.
- IT CommunicationsTimely alerts and system updates that keep work moving.
Develop
Growing our people so they grow with Suvida.
- Learning & DevelopmentCurated nudges that turn training from a task into a habit.
Stay Connected
The shared rhythms that keep everyone on the same page.
- Monthly NewsletterThe company heartbeat: wins, updates, and what is next.
- PTO RemindersPrompts that help team members rest, recover, and plan ahead.
- TimecardsNudges that keep payroll accurate and stress low.
Every employee's journey is different
Not every employee gets every message. Communications are targeted by role, so what lands in someone's inbox reflects the job they do.
Targeted communications mean every employee gets what's relevant to their role — not every message we send.
What the data shows
A look at reach, engagement and timing across every program running today.
Well above the 40–50% internal-comms norm
Across email & Teams · 2024–2026
Of readers who took action
From onboarding to open enrollment
Strong engagement across every channel.
More than 1 in 6 messages (16%) now reaches employees through Microsoft Teams — meeting people directly in the tool they already work in. That's a real advantage for reaching frontline and deskless staff who don't live in their inbox.
- Email83%
- Microsoft Teams16%
- Personal email1%
Tuesday / Wednesday, 10:00am
Nearly a quarter of recipients (23.6%) open within the first hour at 10am, versus 9% at 5pm. Monday morning works well too.
Fridays & after 4pm
Friday is the weakest day (36% open) — yet nearly a quarter of all sends still go out then.
Program highlights
- Manager Coaching84%
- Birthdays76%
- Anniversaries75%
- Onboarding67%
Open rate
- Open Enrollment14.8%
- Learning & Development14.7%
- Performance Reviews10.3%
- Monthly Newsletters5.4%
Click-to-open rate
High volume (15k sends) but lowest opens; routine reminders that could carry more value or land at a better time.
Your earlier benefits series opened at 66% with strong click-through; this year's refresh dropped to 47% with almost no clicks, so important benefits info is being missed. The winning format is proven — worth bringing back.
Department opportunity
The biggest audiences have the most room to grow. Six of the ten largest teams — your frontline clinical groups — open below the company average. Small lifts here move the whole organization.
Company average open rate: 55%
Employee-level open rate — largest frontline teams shown in grey.
Year over year
Engagement climbed as volume grew, then eased slightly in 2026 (still in progress) — worth watching, not alarming.
Engagement by tenure
Engagement holds steady across tenure — and your newest team members are the most active, easing gently as tenure grows. A cue to keep long-tenured Suvidanos re-engaged.
Open rate = opened ÷ delivered · Click-to-open = clicks ÷ opens.
Return on investment
What the program is worth.
- Total comms delivered
- +60k
- Active comms
- 303,875 deliveries
- Finished comms
- 98
- Projects
- 52
- Service Hours
- 126
- Total Time Saved
- 2,000 hrs
- Total comms delivered
- +180k
- Active comms
- 3022,321 deliveries
- Finished comms
- 549
- Projects
- 215
- Service Hours
- 586
- Total Time Saved
- +12,000 hrs
Estimated ROI at a glance
Automation and AI-powered creation have saved an estimated 11,160 hours of manual work since 2024.
11,160 hrs × $28.80/hr
Design execution, content & concept creation, and HR & Communications strategic enablement — 586 hours of professional services delivered.
586 hrs × $45/hr (Design Specialist + HR Specialist)
- + Strategic value contributions
Roughly a 3× return on Suvida's three-year investment in ChangeEngine — about $108K total, at $36K per year.
Automation hours valued at $28.80/hr (a conservative U.S. HR wage); service hours at $45/hr (blended Design + HR Specialist rate).
Five moves for the year ahead.
1Default important sends to Tuesday/Wednesday, 10am
And move volume off Fridays — about a quarter of sends currently land on the weakest day.
2Focus on the big frontline clinical teams
Provider, Clinical Support and Guía are the largest audiences and sit below average — the highest-leverage place to lift engagement.
3Lead your most important messages with the leadership voice
Co-founder sends earn the highest engagement of any sender (76% open) — reserve that voice for what matters most.
4Keep the milestone & manager content flowing
Birthdays, anniversaries and manager coaching are your attention magnets — they keep the channel warm.
5Keep an eye on the 2026 softening
A few points off last year's peak — worth a mid-year check-in so it doesn't drift further.
Keeping Suvidanos Connected
Our recommendation is not to increase communication volume — it's to continue delivering the right message, to the right audience, at the right time.
